A mediator:

  • listens effectively
  • asks questions to unfold the interests of both parties
  • handles resistance effectively
  • analyses the conflict
  • secures confidentiality
  • analyses whether mediation is the best remedy to resolve the conflict
  • manages expectations
  • gets clarity on both parties motivations
  • encourages transparancy
  • encourages and stimulates negotiations
  • handles signs of distrust
  • turns the resolution shaped by the parties into a legally binding agreement.